|
Unit standard |
ID #
|
NQF Level
|
Credits
|
|
Present data to stakeholders |
10055
|
5
|
5
|
|
Use the writing process to compose texts required in the
business environment |
12153
|
4
|
5
|
|
Perform support duties related to various types of PR
events |
115410
|
4
|
8
|
|
Interpret basic financial statements |
117156
|
4
|
4
|
|
Process incoming and outgoing telephone calls |
14348
|
2
|
3
|
|
Plan and prepare meeting communications |
13934
|
3
|
4
|
|
Apply efficient time management to the work of a
department/ division/section |
15234
|
5
|
4
|
|
Engage in sustained oral/signed communication and evaluate spoken/signed
text |
119462
|
4
|
5
|
|
Plan, monitor and control an information system in a
business environment. |
13933
|
3
|
3
|
|
Attend to customer enquiries in an office setting |
14338
|
2
|
3
|
|
Participate in the implementation and utilisation of
equity related processes |
10983
|
4
|
5
|
|
Apply basic knowledge of statistics and probability to
influence the use of data and procedures in order to investigate life
related problems |
9009
|
2
|
3
|
|
Apply the basic skills of customer service |
114974
|
2
|
2
|
|
Identify customers and generate selling opportunities |
9844
|
4
|
8
|
|
Apply problem solving strategies |
14927
|
4
|
4
|
|
Demonstrate basic understanding of the Primary labour
legislation that impacts on a business unit |
13952
|
4
|
8
|
|
Accommodate audience and context needs in oral/signed
communication |
119472
|
3
|
5
|
|
Instil in myself a personal Contact Centre culture |
13872
|
4
|
4
|
|
Manage personal finances |
243189
|
1
|
8
|
|
Negotiate an agreement or deal in an authentic work
situation |
13948
|
4
|
5
|
|
Demonstrate an awareness of the impact of human
activities on the environment |
119305
|
1
|
12
|
|
Develop and implement a strategy and action plans for a
team, department or division |
15219
|
5
|
4
|
|
Assess legal contracts for business |
117495
|
4
|
8
|
|
Apply leadership concepts in a work context |
242824
|
4
|
12
|
